Mobile Detailing Service Agreement — Kiwami Mobile Detailing

Provider: Grayson Spane, an individual doing business as Kiwami Mobile Detailing (“Kiwami,” “Provider,” “we,” or “us”)

Customer: The vehicle owner or authorized representative identified in the booking record (“Customer” or “you”)

Effective date: The date and time the Customer electronically signs this Agreement

1. Agreement and booking

This Agreement governs every estimate, booking, and mobile vehicle-detailing service performed by Provider. A booking is not accepted until Provider confirms the appointment. The booking confirmation, selected package, approved add-ons, written estimate, and this Agreement form the entire service contract. If they conflict, this Agreement controls unless a written change specifically identifies the provision being changed and is accepted by both parties.

You represent that you are the legal owner of the vehicle or have the legal owner's authority to order the services and agree to these terms. You must have legal capacity to enter this Agreement. If you do not have legal capacity, a parent, legal guardian, or other legally authorized representative must sign on your behalf.

2. Current business status; cash-only disclosure

Payment method. Payment is CASH ONLY and is due immediately upon completion unless the booking confirmation states otherwise. Provider does not automatically provide a paper or electronic payment receipt after a cash transaction. Provider will maintain any internal records and provide any documentation required by applicable law. Cash-only does not mean unreported, off-the-books, or exempt from tax.

Legal-operating condition. No booking authorizes Provider to operate in violation of applicable state or local law. Provider will not accept or perform services until registrations, endorsements, permits, and tax accounts legally required for the work and service location are active. Customer's signature does not waive those requirements or convert unlawful work into lawful work.

3. Scope of services and results

Provider will perform only the package and add-ons stated in the confirmed booking. Detailing improves appearance and cleanliness but does not guarantee restoration to new condition or complete removal of stains, odors, scratches, oxidation, water spots, pet hair, embedded debris, biological contamination, or previous damage. Results depend on age, materials, maintenance history, prior repairs, and condition.

Any additional work, price, or material change must be approved in writing or electronically before it is performed. Provider may stop or decline work that is unsafe, illegal, beyond the booked scope, likely to damage the vehicle, or materially different from the condition disclosed during booking.

4. Mandatory 100% empty-vehicle rule

If any item remains, Provider will not move, handle, inventory, secure, discard, or clean beneath or around that item. The affected compartment, surface, or area will be skipped and will not be cleaned.

Skipped areas do not create a refund, discount, free return visit, or incomplete-service claim. Provider may refuse or end the entire service if remaining belongings prevent safe or efficient work.

Customer is solely responsible for removing and safeguarding all belongings. Provider is not responsible for an item alleged to be lost, discarded, damaged, or missing when the vehicle was not delivered completely empty, except to the extent liability cannot lawfully be excluded.

Installed child seats, organizers, aftermarket electronics, disability equipment, and other attached items will not be removed unless expressly agreed in the written scope. The area beneath them will be skipped.

5. Provider will not move or operate the vehicle

Customer must personally move the vehicle if repositioning becomes necessary. Provider will not accept custody of the ignition key for movement purposes. If the vehicle cannot be safely serviced where parked, Provider may skip affected work, reschedule, or cancel under Section 10. Unlocking a door or opening a customer-authorized compartment solely to clean it is not permission to start or move the vehicle.

6. Customer site and access obligations

Before arrival, Customer must provide:

• A lawful parking location with adequate clearance, lighting, ventilation, and safe pedestrian access.
• Permission from the property owner, manager, HOA, or parking operator when required.
• Access to water and electrical power if the confirmed booking says Customer will supply them.
• A vehicle cool enough to service safely, with windows closed and alarms disabled as needed.
• Disclosure of known leaks, electrical faults, loose trim, damaged paint or clearcoat, aftermarket wraps/coatings, nonfactory components, prior repairs, biohazards, pests, mold, needles, weapons, or hazardous materials.

Customer is responsible for parking fees, access charges, citations caused by Customer's parking choice, and damage to the service site caused by undisclosed defects or unsafe conditions, except to the extent caused by Provider's legally actionable conduct.

7. Existing and fragile conditions

Vehicles may contain pre-existing wear or fragile conditions, including loose or failing paint, clearcoat, trim, emblems, tint, upholstery, stitching, headliners, screens, controls, wiring, seals, clips, plastics, wheels, coatings, and repaired surfaces. Ordinary cleaning can reveal or worsen deterioration that was already present or unavoidable given the condition of the material.

Customer authorizes reasonable before-and-after photographs or video of the vehicle and service area for condition documentation and dispute resolution. Provider will not use identifying images for advertising without separate consent.

8. Assumption of risk; release; limitation of liability

To the fullest extent permitted by Washington law, Customer releases Provider from claims for cosmetic change, deterioration, loss, or damage caused by an inherent defect, pre-existing condition, ordinary wear, a fragile or improperly installed component, inaccurate or omitted Customer information, belongings left in the vehicle, or performance of a Customer-approved process whose material risk was disclosed before work.

Provider is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, loss of use, diminished value, lost profits, missed work, alternate transportation, towing, storage, or emotional distress, except where such exclusion is prohibited by law.

For any claim that may lawfully be limited, Provider's aggregate liability will not exceed the amount Customer actually paid for the specific appointment giving rise to the claim. This cap and the release do not apply to gross negligence, willful or intentional misconduct, fraud, or any liability that Washington law does not permit the parties to waive or limit.

Nothing in this Agreement states that Provider can never be liable for damage. The purpose is to allocate disclosed and inherent risks and limit remedies only to the extent the law allows.

9. Inspection, completion, and claims

Customer should inspect the vehicle with Provider at completion, if reasonably available. Any visible concern must be identified before Provider leaves or, if Customer is unavailable, reported with clear photographs within 24 hours after notice of completion. A latent concern not reasonably visible at inspection must be reported promptly after discovery and no later than 72 hours after completion.

Customer must preserve the condition and give Provider a reasonable opportunity to inspect and, where appropriate, attempt a cure before another person repairs or alters the claimed area. These notice procedures do not shorten any nonwaivable statutory limitation period or eliminate rights that cannot legally be waived.

10. Prices, deposits, cancellations, and additional charges

The confirmed price is based on the vehicle and condition disclosed during booking. Provider may propose a revised price or scope if the vehicle is larger, dirtier, more contaminated, more hazardous, or materially different. Customer may decline the revision, in which case Provider may perform only the original feasible scope or cancel without performing work.

Any deposit, cancellation fee, travel fee, gas fee, or rescheduling rule applies only if clearly disclosed in the booking summary before signature. Unless the booking summary states a different rule, Customer may cancel without charge at least 24 hours before the appointment; later cancellation or an inaccessible/unsafe site may incur a reasonable disclosed trip fee. Provider may cancel for weather, illness, equipment failure, unsafe conditions, or illegality and will refund any unearned prepaid amount.

11. Weather, utilities, and environmental compliance

Outdoor work depends on weather and safe temperatures. Provider may pause, modify, reschedule, or cancel work when rain, wind, heat, cold, smoke, darkness, drainage restrictions, or another condition threatens safety, quality, property, or legal compliance. Neither party is responsible for delay caused by events reasonably outside that party's control, but Customer remains responsible for completed work and approved nonrefundable costs.

Provider and Customer will comply with applicable wastewater, storm-drain, property, and environmental rules. No term authorizes discharge where prohibited.

12. Customer property and third-party authorization

Customer authorizes Provider to enter the unlocked vehicle and open ordinary interior compartments only as needed for the booked services, subject to the empty-vehicle rule. Customer will keep children, pets, guests, and bystanders away from tools, cords, chemicals, wet surfaces, and the work area.

If Customer is not the registered owner, Customer will defend and indemnify Provider against a third-party ownership or authorization claim arising from Customer's lack of authority, but only to the extent permitted by law and not for Provider's gross negligence or willful misconduct.

13. Disputes and Washington law

The parties will first attempt in good faith to resolve a dispute through written notice describing the facts and requested resolution. Either party may use Washington small claims court if eligible. Nothing here requires arbitration or waives a right to file a complaint with a government agency.

Washington law governs without regard to conflict-of-law rules. Any court action must be filed in a Washington court with lawful jurisdiction and venue. If any provision is unenforceable, it will be narrowed only as necessary, and the remainder will continue in effect. A waiver on one occasion is not a waiver later.

14. Electronic records and signatures

The parties agree to conduct this transaction electronically. Customer consents to receive, sign, and retain this Agreement and booking records electronically. Customer's printed legal name, single affirmative agreement checkbox, digital signature, and submission are intended to constitute Customer's electronic signature. Provider will make a complete copy of the signed Agreement available for download or email at the time of signing.

The booking system should retain the agreement version, full text or immutable PDF/hash, date and time, Customer name and contact information, vehicle and appointment identifiers, checkbox responses, signature, and reasonable technical audit data. Provider will not materially change the signed version after acceptance; later terms require new assent.

15. Entire agreement and survival

This Agreement and the confirmed booking are the entire agreement regarding the appointment and replace prior discussions about that appointment. Sections concerning payment, records, risk allocation, claims, disputes, and electronic signatures survive completion or cancellation.

Customer acknowledgments and signature

I confirm that I am the legal owner of the vehicle or am authorized by the legal owner; I have read, understand, and agree to the entire Mobile Detailing Service Agreement, including the 100% empty-vehicle requirement, the rule that areas containing belongings will not be cleaned, the no-vehicle-movement rule, the cash-only/no-automatic-receipt terms, the uninsured sole-proprietor disclosure, and the assumption-of-risk, release, and limitation-of-liability provisions. I consent to electronic records and signatures.

Recorded with the signature: printed full legal name, digital signature, signature date and timestamp, email and mobile number, and vehicle year/make/model.