100% Satisfaction Guarantee

Every Kiwami Mobile Detailing detail is performed with deliberate, methodical care. If any cleanable area was missed or does not meet the standard we described to you, we will return and correct it at no additional labor charge.

Whenever possible, please inspect the vehicle before your detailer departs. Walk it with us in good light — most concerns are corrected on the spot in a few minutes.

• Point anything out during the final walkaround, before the technician leaves.
• If you cannot inspect it then, report the concern within 24 hours of service at (253) 883-9451 or grayson@kiwamidetailing.com.
• Photos of the area of concern help us arrive prepared.
• Concerns raised after 24 hours may fall outside the guarantee, since normal use and weather change a vehicle's condition quickly.

• We return to correct genuinely missed cleanable areas at no additional labor charge.
• We schedule the return visit at the earliest time that works for both of us, subject to weather and safe working conditions.
• We re-address the specific areas raised, within the scope of the service you originally booked.
• If a specialty product or material is genuinely required beyond the original scope, we tell you the cost first and never proceed without your approval.

Detailing cleans and protects; it does not restore or rebuild. Some conditions are permanent, and some results are limited by the vehicle's existing condition. We will always say so plainly rather than promise a result we cannot deliver.

• Permanent or set-in stains, dye transfer, bleach or chemical marks, and sun-faded fabric or plastic.
• Scratches, swirl marks, scuffs, rock chips, etching, oxidation, clear-coat failure, paint failure, and other paint defects.
• Worn, torn, cracked, burned, or shrunken upholstery, leather, vinyl, carpet, or headliner.
• Mold and mildew damage, including staining, material breakdown, and residual odor left behind after cleaning.
• Odors embedded deep in foam, padding, carpet backing, insulation, or the HVAC system, including smoke, pet, mildew, fuel, and spoiled-food odors.
• Pet hair beyond reasonable removal — hair woven into fabric, carpet backing, or seams may not come out completely.
• Rust, corrosion, hard-water spotting that has etched glass or paint, and adhesive or tint residue.
• Mechanical or electrical issues, leaks, and pre-existing damage of any kind.
• Any outcome limited by the vehicle's overall age, wear, or condition at the time of service.
• Normal re-soiling from driving, weather, passengers, or pets after the service is complete.

• The guarantee covers the vehicle and the services on your original booking record.
• It does not extend to new soiling or damage occurring after we finish.
• The vehicle must be emptied of personal belongings as described in our Cancellation & Rescheduling Policy; areas left blocked cannot be cleaned and are not covered.
• Refunds are not automatic. This guarantee is a promise to return and correct, and we reserve the right to inspect the vehicle and attempt correction first.
• Any refund, if one is appropriate after inspection and a correction attempt, is at our discretion and does not replace or expand the terms of the signed Service Agreement.

誠真 — integrity. Before we begin, we tell you what we expect a vehicle's condition to allow. If something will not come out, you hear it before you pay, not after. That honesty is why the guarantee can be as simple as it is.

Reach us at (253) 883-9451 or grayson@kiwamidetailing.com. We would much rather come back than leave you disappointed.